Refund policy
Return & Refund Policy
At Studio Lacordi, we want customers to understand our return and refund process before placing an order.
Because some of our products may be large, heavy, oversized, high-value, or shipped by freight carriers, return transportation can differ significantly from standard parcel returns.
This policy applies to eligible orders shipped within the United States.
1. 30-Day Return Policy
Studio Lacordi offers a 30-day return period.
You have 30 days from the date your order is delivered to request an eligible return.
To qualify for a return, merchandise must generally be in the same condition in which it was received.
Unless the merchandise arrived damaged, defective, incomplete, or incorrect, returned products must be:
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Unused
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Uninstalled
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Unassembled, where applicable
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Free from stains, scratches, damage, or signs of use
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Returned with all original parts, accessories, manuals, hardware, and components
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Returned in the original packaging when reasonably required for safe transportation
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Accompanied by a receipt, order confirmation, or other proof of purchase
Products that have been assembled, installed, altered, modified, or damaged after delivery may not qualify for return unless otherwise required by applicable law.
2. How to Request a Return
To request a return, contact us at:
Please include:
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Your name
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Order number
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Product being returned
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Reason for the return
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Photographs when the product is damaged, defective, incomplete, or incorrect
Returns must be authorized before merchandise is shipped.
Do not ship merchandise to our business address unless we specifically instruct you to do so.
After your return request is approved, we will provide the appropriate return instructions and return destination.
Large or freight-delivered products may need to be returned directly to the applicable supplier, manufacturer, distributor, or designated return facility.
Merchandise sent to an unauthorized address may not be accepted.
3. Return Shipping Costs
For returns resulting from buyer preference, change of mind, ordering the wrong item, size or fit concerns, or another reason not caused by Studio Lacordi or the product arriving defective, the customer is responsible for applicable return shipping costs.
For large, oversized, or freight-delivered merchandise, return transportation costs may be substantially higher than standard parcel shipping.
Depending on the return arrangement, you may either:
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Pay the return carrier directly; or
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Have an agreed return shipping charge deducted from your refund.
The applicable return method and cost, when known, will be communicated before the return shipment is arranged.
If merchandise is confirmed to have arrived damaged, defective, incomplete, or incorrect due to an error associated with the order or shipment, Studio Lacordi will arrange an appropriate resolution and will not require the customer to bear return transportation costs for an approved return attributable to that issue.
4. Original Shipping and Delivery Charges
Any original shipping, expedited shipping, specialized delivery, freight, or other delivery charges paid by the customer are generally non-refundable when the return results from buyer preference or change of mind.
If the return results from confirmed damaged, defective, or incorrect merchandise, applicable shipping charges will be handled according to the circumstances and applicable law.
5. Large, Oversized, and Freight Returns
Certain products may require specialized freight transportation for returns.
Customers should not independently arrange freight transportation before receiving return authorization from Studio Lacordi.
After approval, we will provide instructions regarding the appropriate return procedure.
Large merchandise must be adequately packaged and secured for transportation.
We strongly recommend retaining all original packaging until you have inspected your merchandise and determined that you intend to keep the product.
Failure to retain necessary packaging may affect our ability to safely arrange a return for oversized or freight merchandise.
6. Damaged, Defective, Incomplete, or Incorrect Items
Please inspect your merchandise promptly after delivery.
If your order arrives:
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Damaged
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Defective
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Missing components
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Different from the item ordered
contact us as soon as possible at:
Please provide:
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Your order number
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A description of the issue
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Photographs of the merchandise
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Photographs of the packaging
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Photographs showing any visible shipping damage
For freight deliveries, visible damage should also be noted on the carrier's delivery receipt when reasonably possible.
Please retain the merchandise, packaging, shipping materials, and documentation while your claim is being reviewed.
Do not discard damaged merchandise or packaging until we confirm that it is no longer needed.
We may work with the applicable manufacturer, supplier, distributor, or carrier to investigate the issue and determine an appropriate resolution.
Depending on the circumstances, the resolution may include:
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Replacement parts
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Replacement merchandise
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Repair where appropriate
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An approved return
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A refund
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Another mutually appropriate resolution
Nothing in this section limits any rights or remedies available under applicable law.
7. Order Cancellations
If you need to cancel an order, contact us as soon as possible at:
We will make reasonable efforts to accommodate cancellation requests.
However, once an order has entered processing, supplier fulfillment, production, freight scheduling, or shipment, we may be unable to stop or cancel the order.
If the merchandise has already shipped, the order may need to be handled as a return under this policy.
If costs have already been incurred because the order entered fulfillment or transportation before the cancellation request was received, applicable charges may be the customer's responsibility when permitted by law and when properly disclosed.
8. Non-Returnable and Final-Sale Items
Certain products may not qualify for return.
These may include:
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Custom-made products
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Personalized merchandise
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Special-order products when clearly disclosed
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Products specifically marked Final Sale before purchase
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Gift cards
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Products that have been assembled, installed, altered, or modified
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Products damaged through misuse, improper handling, or improper installation
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Hazardous materials
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Flammable liquids or gases
A product will not be treated as Final Sale solely because it was discounted unless that restriction was clearly disclosed before purchase.
Product-specific return restrictions, when applicable, may be displayed on the applicable product page.
If you are unsure whether a product qualifies for return, contact us before sending anything back.
9. Restocking Fees
Studio Lacordi does not charge a general restocking fee on standard eligible returns unless a product-specific restocking fee was clearly disclosed to you before purchase.
Certain special-order, oversized, manufacturer-specific, or freight products may be subject to a restocking fee if that requirement is clearly disclosed before the order is completed.
Any applicable restocking fee will be communicated in accordance with the disclosed terms for that product.
We will not add an undisclosed restocking fee after purchase.
10. Exchanges
If you would like a different product, the fastest option is generally to complete an approved return for the original merchandise and place a separate order for the replacement item.
For large, oversized, or freight-delivered merchandise, please contact us before placing a replacement order so we can determine the appropriate return procedure.
11. Refunds
After returned merchandise is received and inspected, we will notify you whether your refund has been approved.
If approved, the refund will be issued to the original payment method within 10 business days after approval.
Eligible deductions disclosed under this policy, such as customer-responsible return transportation costs or an applicable product-specific restocking fee, may be deducted from the refund when appropriate.
Banks, credit card issuers, and payment processors may require additional time to process and post the refund after it has been issued by Studio Lacordi.
If more than 15 business days have passed since we confirmed that your refund was approved and you have not received it, please contact:
12. Refunds for Canceled Orders
When an order is successfully canceled before shipment and payment has already been captured, an applicable refund will be issued to the original payment method.
Processing times may vary depending on the payment provider or financial institution.
If an order cannot be canceled because fulfillment or shipment has already begun, the order may instead be subject to the return procedures described in this policy.
13. Manufacturer Warranties
Certain merchandise may include a warranty provided by the manufacturer or supplier.
Manufacturer warranty claims may be subject to separate eligibility requirements, documentation requirements, or procedures established by the applicable manufacturer.
Studio Lacordi will provide reasonable assistance regarding applicable warranty information when available.
A manufacturer's warranty is separate from Studio Lacordi's 30-day return policy unless expressly stated otherwise.
Nothing in this policy limits warranty or consumer rights that cannot lawfully be excluded under applicable federal or state law.
14. Changes to This Policy
Studio Lacordi may update this Return & Refund Policy periodically to reflect changes in:
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Product offerings
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Suppliers or manufacturers
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Shipping and freight practices
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Return procedures
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Business operations
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Applicable legal requirements
The most current version will be available on this page.
Last Updated: August 28, 2026
15. Contact Information
For questions regarding returns, refunds, cancellations, damaged merchandise, or exchanges, please contact us.
Store Name: Studio Lacordi
Company Name: Westmont Retail Group LLC
Business Address:
1029 Kodiak Ct
Cornelius, OR 97113
United States
Phone: 971-479-1012
Email: info@studiolacordi.com
Business Hours:
Monday – Friday | 9:00 AM – 5:00 PM Pacific Time
Saturday – Sunday | 9:00 AM – 5:00 PM Pacific Time
We aim to respond to customer inquiries within 24 hours.